ManageEngine launches custom application creation platform for ServiceDesk Plus On-Demand
Chennai, India, November 20, 2013: ManageEngine, the real-time IT management company, has launched its custom application creation platform for ServiceDesk Plus On-Demand, the SaaS version of its ITIL- ready help desk software integrated with asset management. Based on Zoho Creator, the new online platform help IT help desk managers and staff use their web browsers to create online custom applications for automating help desk, general IT and business processes – no programming required.
IT organizations worldwide face a diverse range of challenges. While help desk software can serve most of an organization’s ITSM (IT Service Management) needs, many other business processes linked with IT are often handled using manual or semi-automated practices, including paper and electronic documents, email, and legacy intranet applications. In addition to requiring human intervention, the manual and semi-automated processes have no connection to the help desk or its data, creating more paperwork and workflow challenges for the IT team.
Rajesh Ganesan, Director -Product Management, ManageEngine, said, “The scope of services provided by IT teams is expanding rapidly, and traditional service desk applications are not able to keep pace. While IT teams can build applications based on their company’s process changes and additions, integrating those apps seamlessly with their central ITSM system has always been a challenge. ServiceDesk Plus On-Demand bridges this gap, letting IT teams rapidly build, launch and manage custom applications as extensions of their service desk.”
Pricing and Availability:
The custom application creation platform with ServiceDesk Plus On-Demand is available immediately as an add-on with all editions. Prices start at $25 per custom application. ServiceDesk Plus On-Demand starts at $14, $24 and $54 per month for the Standard, Professional and Enterprise editions, respectively. A fully functional 30-day trial version is available at http://ondemand.manageengine.com/service-desk/signup.html.
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