VoiceTree Technologies gives Robotic IVR menus an Indian Accent

7th December 2013 | By Mouseworld Now Correspondent |

New Delhi, India, December 7, 2013: VoiceTree Technologies, a cloud telephony company, has launched technological innovation to ensure smooth flow of business calls for SMEs. Keeping in sync with the Indian sensibilities of the customer/client base, the ‘Text to Speech’ conversion service provided by VoiceTree Technologies now comes in Indian-accented English. No more listening to the foreign accents even while you’re trying to connect to an Indian business.

In the era of growing professionalism, business enterprises try their best to provide maximum satisfaction to its customers in handling business calls more efficiently. The ‘Text to Speech’ conversion feature by VoiceTree Technologies adds a human touch to the not-so-personal IVR technology. It has been seen that foreign-accented English makes it difficult for the caller to understand and comprehend. Therefore, the use of English in Indian accents helps building a better and quicker rapport with the caller thereby assisting him/her more effectively.

The ‘Text to Speech’ conversion in Indian accents is incorporated in the IVR system of MyOperator, a cloud-based EPABX system by VoiceTree Technologies, for managing incoming calls. So, whenever the customer calls, he/she will be greeted by an Indian accent that will have an instant connect with the caller. For those companies that make routine outgoing calls, the ‘Text to Speech’ conversion is also designed in the CODAC, a cloud automated confirmation tool that manages outgoing confirmation calls of SMEs.

The one-click setup by VoiceTree Technologies that provides IVR within a minute builds in the Text to Speech conversion in Indian accents in their demo IVR. Catering to the SMEs that are not so internet-savvy, this system plays an Indian accented voice recording during the verification process of the demo account.

Founder of VoiceTree Technologies Ankit Jain said, “It is comforting for our customers that our TTS speaks back their names correctly, after fretting for years on American accent pronunciations. It works as a deal closer for CODAC.”

This hassle-free and affordable feature has added a new edge to cloud telephony helping the new age SMEs to forge a stronger bond with their customer base. The ‘Text to Speech’ conversion in Indian accents is a bold step ahead in speeding up business operations. Whichever part of the country the customer is calling from, a recognizable accent enables him/her to interact freely. It also makes cloud telephony a lot more user-friendly and adaptable to the masses.

With its efficient and affordable cloud telephony solutions, VoiceTree Technologies has catered to a long list of high-profile clients like Lenskart, Yebhi, ABP, IRCTC etc.


© Mouseworld Now News Service

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