Corsair maintains service excellence

31st July 2013 | By Mouseworld Now Correspondent |

New Delhi, India, July 31, 2013: Corsair, a worldwide designer of high-performance components to the PC hardware market, announced that it continues to maintain service excellence by achieving consistently 90% turnaround time (TAT) of 5-10 days from the past five years for incoming RMAs through their service centers. Kaizen Infoserve with strong network of 22 service centers across India provides RMA services for the entire Corsair product range, and has been a defining performer in this splendid run of Corsair’s customer satisfaction drive.

Corsair India has enabled and empowered Kaizen Infoserve by dedicated personnel and training. Customers and partners can reach Kaizen through toll free number 1800 425 5464 or indiaservice@corsair.com. The dedicated person appointed and trained by Corsair addresses all the queries. Kaizen provides support services like RMA status update, technical and compatibility related issues, queries on service status updates, locations and RMA procedure, providing sales contact and up-country RMA support.

Replacements of products

Corsair offers only replacements of the products as a policy, as the repairs are not allowed in India and adequate buffers are created and offered with Kaizen. Corsair service centers are spread across Tier I, II and III cities of India.

M A Mannan, Country Manager – India at Corsair Memory, said “With Kaizen’s help, Corsair has been able to build its brand by offering prompt service and addressing all Corsair related issues. Corsair’s vision on being the best service related brand to the Indian customer has been achieved. Our endeavour is to offer better services to the Indian customers that amply demonstrate Corsair’s commitment to India market.”

Kaizen Infoserve is one of the best equipped service providers to handle and repair any IT hardware product. Kaizen is a focused and a neutral RMA service provider, with excellent coverage pan-India.

 

© Mouseworld Now News Service

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