BASE and Tech Mahindra Sign Managed Service Agreement in Belgium
New Delhi, India, August 6, 2013: BASE Company (“BASE”) and Tech Mahindra are announcing today a five year managed service agreement for the operations and roll out of the BASE network in Belgium. With this agreement BASE Company is broadening its partnership with Tech Mahindra, creating highly efficient network operations, where a managed service partner is responsible for both network and IT.
BASE, subsidiary of KPN Group, has a leading network position with its 3G dual carrier network supporting speeds of up to 42 Mbps. In addition, BASE has the aim to cover the majority of the country with LTE end-2014. BASE and Tech Mahindra will partner to realize the expansion and improvement of the network and achieve daily operational excellence in its network systems. Tech Mahindra will be responsible for amongst others mobile site upgrades, maintenance, incident handling, site construction and data centre maintenance for multi-vendor 2G/3G and LTE networks.
CP Gurnani, CEO & MD, Tech Mahindra, said, “I’m proud to take the KPN relationship to the next level with this agreement. This partnership besides addressing the growing needs of BASE Company also positions Tech Mahindra as the only ICT Company providing E2E Managed Services cutting across both Network and IT operations. Tech Mahindra believes that this unified operations strategy will be increasingly adopted by Telcos globally as they look at providing an end to end service experience. With this landmark engagement, Tech Mahindra and BASE will jointly address the growing demands of BASE’s end customers as they look at strengthening its position in the LTE market in Belgium.”
As a managed service partner Tech Mahindra is not biased towards any specific equipment vendor and will ensure excellent service management and customer experience for both network and IT with its global Network Operations Centre. BASE Company will retain ownership of the network and of the strategic network planning and development.
Jos Donvil, CEO of BASE Company, said, “The broadening of this partnership fits perfectly within the strategy of KPN Group of improving efficiency and effectiveness in its ICT environments and processes and addressing strategic growth areas with its partners. Transferring the day-to-day network operations to Tech Mahindra enables BASE Company to reinforce its focus on providing an excellent customer experience.
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