CA Technologies empowers users With its CA Service Management

23rd January 2014 | By Mouseworld Now Correspondent |

New Delhi, India, January 23, 2014: CA Technologies has announced CA Service Management, an innovative solution that puts business users at the center of its strategy and advances key aspects of user experience, mobility and collaboration to drive better engagement between IT teams and employees.

Today’s business users have a much higher expectation for a modern service experience, shaped by the rapid workplace adoption of consumer applications such as Google, Evernote and Dropbox. Unfortunately, IT organizations that fail to address this continue to be hampered by ‘shadow IT’, dissatisfaction and negative perceptions of IT teams.

The risk of continued disengagement with IT requires a strong response and CA Service Management addresses this challenge head on.

Lokesh Jindal, General Manager, IT Business Management, CA Technologies, said, “Modern business applications need to deliver a level of user experience and excitement which drives greater value for the organization as a whole. IT organizations must meet these expectations to drive adoption and value from their IT investments.”

Thousands of organizations — including large enterprises and many of the world’s largest service providers — rely on CA IT Service Management solutions to optimize the service experience for hundreds of thousands of end-users. In this release, CA Technologies extends its enterprise-grade solution with advanced high availability for 24×7 operation, simplified asset management and other capabilities which increase process maturity while reducing the complexity and cost of IT support operations.

Brian McGushin, CA Practice Leader at Stefanini, a global provider of technology-based business solutions, said, “As business users become increasingly dependent on IT and mobility, anytime/anywhere self-service has become a fundamental requirement for individual productivity and business performance. CA Service Management will enhance the self-service experience we provide to our outsourcing clients and to our internal staff.”


© Mouseworld Now News Service

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