CA Technologies rolls out CA Service Management

21st January 2014 | By Mouseworld Now Correspondent |

New Delhi, India, January 21, 2014: CA Technologies has rolled out CA Service Management, a solution that puts business users at the center of its strategy and advances key aspects of user experience, mobility and collaboration to drive better engagement between IT teams and employees.

Today’s business users have a much higher expectation for a modern service experience, shaped by the rapid workplace adoption of consumer applications such as Google, Evernote and Dropbox. Unfortunately, IT organizations that fail to address this continue to be hampered by ‘shadow IT’, dissatisfaction and negative perceptions of IT teams.

The risk of continued disengagement with IT requires a strong response and CA Service Management addresses this challenge head on.

Lokesh Jindal, General Manager, IT Business Management, CA Technologies said, “Modern business applications need to deliver a level of user experience and excitement which drives greater value for the organization as a whole. IT organizations must meet these expectations to drive adoption and value from their IT investments.”

Thousands of organizations — including large enterprises and many of the world’s largest service providers — rely on CA IT Service Management solutions to optimize the service experience for hundreds of thousands of end-users. In this release, CA Technologies extends its enterprise-grade solution with advanced high availability for 24×7 operation, simplified asset management and other capabilities which increase process maturity while reducing the complexity and cost of IT support operations.

Brian McGushin, CA Practice Leader at Stefanini, a global provider of technology-based business solutions said, “As business users become increasingly dependent on IT and mobility, anytime/anywhere self-service has become a fundamental requirement for individual productivity and business performance. CA Service Management will enhance the self-service experience we provide to our outsourcing clients and to our internal staff.”

 

© Mouseworld Now News Service

Tags: , , , , ,

Leave your comment

IMPORTANT! To be able to proceed, you need to solve the following simple math

What is 14 + 6 ?
Please leave these two fields as-is:

Mouseworldnow Videos
  • r chandrashekhar president nasscom
  • Anant Maheshwari, President, Microsoft India
  • Suresh_Vaswani-220 by 220

Channel News

  • iValue Registers Impressive growth of 70% in FY2017-18 more...
  • NetRack Showcases iRack Block at DCD Bangalore more...
  • Capillary Technologies to help boost Bata’s Omnichannel CRM strategies in Southeast Asia more...
  • Fox Mobiles Launches new range of Basic Keypad Phones more...
  • iValue is “APAC VAD” for Micro Focus more...
Subscribe via email

Enter your email address:

QUESTION HOUR
What does the mouse ask?

Will the spurt in online video advertisement steal the twinkle from the TV ad platform?

View Results

Loading ... Loading ...
Newsletter Registration