Cognizant tops KPMG’s client satisfaction and recommendation rankings in Germany and Switzerland
FRANKFURT, Germany, and ZURICH, Switzerland, Cognizant announced that it has topped the customer satisfaction and recommendation rankings in KPMG’s Outsourcing 2012 study of service provider performance in Germany and Switzerland.
Cognizant topped the general satisfaction and client recommendation rankings with scores significantly higher than the average industry satisfaction and client recommendation rates. Notably, all Cognizant clients amongst those surveyed were satisfied with its services. The company secured the top scores on other major performance indicators, including recommendation, strategic relationship management, innovation, service quality, risk reduction, flexibility and governance.
The independent study evaluated 16 global and local service providers based on an assessment of more than 300 unique client-provider relationships. As part of the study, CFOs, CIOs or their direct reports at some 100 of the top IT spending organizations in the region were interviewed.
“We are pleased to have topped KPMG’s overall customer satisfaction rankings in Germany and Switzerland,” said Santosh Thomas, Senior Vice-President and Head of Continental Europe, Cognizant. “This recognition speaks to our culture of customer satisfaction, supported by a consulting-led, high-touch relationship model. In Cognizant, clients see a partner who can address their dual mandate of driving cost-savings and innovation on one integrated platform to help them navigate both cyclical and structural shifts simultaneously. Our strategy of building strong local teams and capabilities for delivering the full range of our service offerings is helping us win a fair share of opportunities in the marketplace. We are proud to have maintained the highest client satisfaction levels in our industry.”
“Cognizant received excellent feedback from their clients and high scores across key performance indicators,” said Jeff Loos, Head of Sourcing Research for KPMG in Europe. “Cognizant does not have one dissatisfied client, which makes the company the top performer among the 16 global, regional, and local IT outsourcing service providers that we evaluated. These results reflect similar findings in the Nordics earlier this year. Such consistent feedback across different countries and markets shows that the company’s client-focused strategy is the right one.”