International SOS selects Orange Business Services to transform its global emergency response infrastructure

27th March 2014 | By Mouseworld Now Correspondent |

New Delhi, March 25, 2014: International SOS has selected Orange Business Services to transform its global emergency response infrastructure. The solution will enable more than 1,200 International SOS physicians and 200 security specialists to assist clients at any location in the world via a secure and stable network.

Orange Business Services will be supporting International SOS, the world’s
leading integrated medical, clinical, and security services organization,
in the transformation and management of its entire communications
infrastructure including its emergency network. The objective is to
enhance International SOS?s ability to provide 24×7 in-time life-saving
support to its members in more than 70 countries, through 27 assistance
centers and 36 International SOS clinics.

Network consolidation enables centralized governance and cost savings
As part of a five-year contract, Orange will redesign, consolidate and
manage International SOS’s various networks across 118 locations in 50
countries. In addition, Orange will provide a fully managed, integrated
and optimized network solution that empowers International SOS with
application prioritization and enables visibility and control over its
infrastructure. Consolidation of existing firewalls and security
architecture will enable centralized governance and control.

Orange will also develop a centralized call center architecture for the 27
assistance centers and add business continuity enhancements by providing a
managed IP Telephony solution.

Orange network provides lifeline to International SOS customers
Speaking at the announcement, Richard MG Davies, Group CIO at
International SOS, said: “Network infrastructure is the lifeline of our
business where every call is an emergency and every response can be
lifesaving. A robust, secure and reliable infrastructure is the
centerpiece for effectively reaching the ones who need us. While we will
generate cost efficiencies through this new model, our engagement with a
global player like Orange will help us efficiently reach remote locations
in time and offer an always-on medical and emergency support to our

“Emergency response, medical aid and patient care have transformed over
the last few years with technology,” said Yee-May Leong, senior vice
president, Asia Pacific, Orange Business Services. “Advanced communication
solutions and network reach have become critical to deliver the benefits
of modern healthcare and we are glad to be playing our part. We are
delighted to work with International SOS for the cause of saving more
lives through our communications solutions.”


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