SapphireIMS crosses 100 customers mark with wins across IT/ITes

24th January 2013 | By Mouseworld Now Correspondent |

Bengaluru, Indiaa, January 23, 2013: SapphireIMS, a end-to-end IT Service Management solution, has shared its outstanding success in surpassing 100 customer wins. This is the first major public announcement by the company that is proud of over 95% customer retention since their launch.

Based out of Bangalore, SapphireIMS have embarked on expanding its direct presence across India. Their customer wins came across the core industry verticals of Manufacturing, IT/ITes and BFSI. This set makes up for two-third of all its clients. Manufacturing and IT/ITes both make for 20% each, while BFSI customers make for 15% of all clients. Many organizations from across the industry spectrum today completely rely on Sapphire for managing their business IT environment.

SapphireIMS is PinkVerify certified for ITIL V3 compliance and is built with proven technologies to address the dynamically growing needs of the customer’s IT environment. Customers are taking advantage of the flexibility and ease of use of SapphireIMS for immediate adoption in their business.

Shafi Ahamed, CEO and Co-Founder at Sapphire, said, “SapphireIMS team’s outstanding effort to design the product by keeping the customers’ businesses at the heart of our approach and adapting to their needs has helped us cross the 100 mark. We are excited, but promise that this is just the beginning.”

added, “We now have our roots deep into different markets, various industry verticals and across geographies. With active addition of more channel partners, we will be able to reach and make SapphireIMS available to a broader set of customers in a faster way.” added Shafi Ahamed

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