Serco signs BPO contract with US financial conglomerate

15th October 2013 | By Mouseworld Now Correspondent |

New Delhi, India, October 15, 2013: Serco, the international services company, has signed a BPO contract with a large US financial conglomerate to provide HR outsourcing services in India. Serco has been chosen as a partner and will act as a talent acquisition and transformation partner. Under the arrangement, Serco will deploy over 350 personnel across 11 locations in India in the next four months.

Chief Executive at Serco Global Services Susir Kumar said, “This is a significant win for us and we are delighted to collaborate with a company that is a leading issuer of credit cards and financial products. At Serco, we are committed to delivering value and helping our clients achieve significant business outcomes. Our deep understanding of the financial services market and predominant play in the Indian market combined with a strong culture of operational excellence will help us to deliver superior offerings in this engagement and support our client in its growth strategy.”

Bhupender Singh, CEO of Serco Global Services – Asia, Middle East and Australia (AMEA), said, “Our specialized HRO offerings enable customers to embark on the HRO journey easily and realize benefits promptly.  Serco already provides a wide portfolio of HR Outsourcing (HRO) services to a range of public sector customers, covering processes such as HR and payroll administration, benefits and pension’s administration and recruitment process outsourcing. Our suite of innovative tools measure and improve HR/ business metrics that help organizations focus on strategic initiatives rather than managing transactional activities in HR operations.”

As per HFS Research, the global HR BPO market is valued at $42 billion as of 2013 with the Asia Pacific market at $3 billion. Serco provides a wide portfolio of HR Outsourcing (HRO) services to a range of public sector customers, covering processes such as HR and payroll administration, benefits and pension’s administration and recruitment process outsourcing. In addition, Serco brings a wealth of expertise and experience through the capabilities and scale of its offshore operations, which processes over 600,000 payroll records some 80,000 resumes annually for corporate clients in the UK, Australia and domestic Indian market.

 

© Mouseworld Now News Service

Tags: , , ,

People Who Read This May Also Like...

Leave your comment

IMPORTANT! To be able to proceed, you need to solve the following simple math

What is 2 + 4 ?
Please leave these two fields as-is:

Mouseworldnow Videos
  • r chandrashekhar president nasscom
  • Anant Maheshwari, President, Microsoft India
  • Suresh_Vaswani-220 by 220

Channel News

  • Cloudera Awards Top APAC Partners at annual Partner Summit more...
  • Rashi Peripherals Bags Indywood IT Excellence Award more...
  • Rashi Peripherals Conducts Multi-City Enterprise Partner Meet more...
  • Second Edition of Annual 4.5G & 5G Innovation Summit concludes on a successful note more...
  • Wydr launches India Wholesale E-Fair more...
Subscribe via email

Enter your email address:

Follow us on Facebook
QUESTION HOUR
What does the mouse ask?

Will the spurt in online video advertisement steal the twinkle from the TV ad platform?

View Results

Loading ... Loading ...
Newsletter Registration