Sunteck realty improvises it’s business operations through Ameyo

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Gurgaon, India, January 14, 2013 : Sunteck Realty is India’s real estate developments that chiefly focuses on the expansion of ultra premium and luxury residential properties. Its development activities include multi-unit apartment buildings, block re-developments, planned communities and commercial spaces. Being a commercial hub they aim at expanding their operations far and wide. To achieve these goals, they resorted to Ameyo, a complete CIM, as their paramount technology.

The real estate giants needed a solution that could manage their inbound calls as they wanted a record of the operations being executed day in and day out. Besides this, they had business requirements such as customizing their CRM, after office hour configuration and an integrated and designed IVR.

Jogesh Nair, GM, Marketing, opines, “Ameyo enabled us to implement a customized business strategy that delivered significant increase in our business productivity. The solution was flexible as well as responsive thereby simplifying processes for us. The user-friendliness of their technology and support of their team makes Drishti a right technology partner for a demanding business like ours.”

Sunteck was offered help by Ameyo to fulfill their business constraints. They were now able to manage calls with the advanced IVR as it could gauge events and the interaction conducted between an agent and a customer and also re-direct the latter to the respective departments for a quick query resolution. It also enabled them keep a track on their call volume ratio. Thus, Ameyo has uplifted their business strategy and assisted them in the expansion of their business farther.