LAPCARE achieves 70% TAT for providing efficient service support

10th April 2014 | By Mouseworld Now Correspondent |

Lapcare-logoNEW DELHI, India, April 10, 2014 : LAPCARE, developers of laptop peripherals and accessories for all premium laptop brands, achieves 70% TAT (Turn around Time) for providing efficient after sales support to its customers. LAPCARE customers can avail the entire services by calling at 1800-1200-852.

As its customer base expands, LAPCARE is further strengthening its customer support by backing it up with strong logistic and process oriented support with efficient method of controlling the return or replacement of products sold to customers, ensuring visibility and tracking of the product until the transaction is concluded and customer’s issues are addressed.

LAPCARE’s 24X7 call centre is equipped with trained professionals to provide timely support for both technical and non-technical queries. The company has more than 32 service centres, and more too are in the pipeline. It trains its partners on the 1st level of troubleshooting to resolve the problems.

LAPCARE Protection Plan for LAPCARE battery, adapter and car power inverters is unique and offers additional benefits for its customers. This plan provides assurance to end users that the company will bear the repair charges in case of any malfunction occurs in the equipment by use of the products covered.

The replacements can be done either at any of LAPCARE service centre across India or they also offer an option for their customers to courier the products to its head office at New Delhi in case of non-availability of service centers and also by placing a request on the website. Product will be repaired/replaced and delivered at the door steps of customers.

LAPCARE India COO Sandeep Popli said, “Achieving 70% TAT was possible with the tremendous effort put in by the back end team attending and resolving maximum service related queries received on toll free number. Our LAPCARE protection plan which is unique with extra benefits has also played a major role in the success. Our partners are well trained and educated on resolving the problems at the 1st level. With the tremendous support from our ND – Rx Infotech and trained professionals in the team to address the queries and grievances, we promise to better the user experience and take it to the next level.”

 

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