NICE wins 2013 Cloud Computing Excellence Award

25th November 2013 | By Mouseworld Now Correspondent |

New Delhi, India, November 25, 2013:NICE Systems has announced that it is a winner of the 2013 Cloud Computing Excellence Award for its cloud-based Workforce Optimization (WFO) suite. The award, from TMC’s Cloud Computing magazine, recognizes companies that are able to effectively leverage the cloud to bring new, differentiated offerings to the market.

NICE’s WFO suite is the first one fully available in the cloud, enabling greater flexibility, lower upfront costs, and faster implementation for contact centers, back offices, branches, and retail.

Driven by real-time, cross-channel analytics and Voice of the Customer insights, the NICE WFO offering delivers targeted solutions for enhancing the customer experience, enhancing operational efficiency across the enterprise, and improving employee performance. Organizations can mix and match on-premise and cloud-based applications, including Recording, Quality Management, Interaction Analytics, Workforce Management, Performance Management, Incentive Compensation Management, and Voice of the Customer.

President of the NICE Enterprise Group Yochai Rozenblat said, “Receiving this award reinforces our position as a leading, cloud-based WFO provider. It shows that we are delivering best-in-class solutions and services, while also giving customers a range of deployment options that enable greater flexibility and cost-effectiveness. We are committed to helping organizations leverage our SaaS and hosted technologies to get closer to their customers in order to deliver an exceptional customer experience. Our WFO solutions help organizations gain valuable customer insights which can be used to engage employees and drive frontline action.”

CEO of TMC Rich Tehrani said, “I am pleased to recognize NICE as a 2013 award winner for cloud computing excellence. The company has demonstrated innovation and technology leadership through its cloud-based WFO offering, which offers users an enriched experience.”

© Mouseworld Now News Service

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