Canon India launches Canon Business Services (CBS)

14th April 2014 | By Mouseworld Now Correspondent |
Dr. Alok Bharadwaj, Executive Vice President, Canon India

Dr. Alok Bharadwaj, Executive Vice President, Canon India

New Delhi, 14 April, 2014:  Canon India Pvt. Ltd, a leading digital imaging company today announced the launch of Canon Business Services (CBS). With the launch of this new service, Canon’s Office Imaging Solution Division (OIS) expands its offering, becoming a provider of digital document management services and print room services.

Canon Business Services addresses current needs of India-based organizations by enabling them to outsource information intensive processes, communications and administrative functions. CBS will help companies streamline their printing infrastructure and enhance their processes.

Dr. Alok Bharadwaj, Executive Vice President, Canon India said, “With an increasing demand for faster decision making, organizations are aiming for business efficiency, cost reduction, improved turnaround time and serviceability. They are looking for value driven solutions for continuous process improvements within business and government; there is a high demand for managed integration of office functions. Also, the transition from CapEx (Capital Expenditure) to OpEx (Operational Expenditure) has been so well embraced by the Indian Industry that Canon visions the entire B2B imaging market shifting towards it. Bridging this gap, is where Canon Business Service acts as an integral part to the industry and will play a vital role in the Government and Corporate sector in India.”


Canon India expects Canon Business Services to generate Rs. 10 crore revenue in the first year of its operations. The company is hopeful to make a turnover of Rs. 100 crore over the next 5 years, as it builds a strong ecosystem of delivery and partners.

“For large organizations, printing and digitization is a non-core capability and shifting it to experts like Canon can help them streamline, be efficient, reduce administration, IT work and cost overheads. Canon Business Services plays an important role in getting secure, confidential digitized results and eco-friendly printing. With Managed Documentation Services becoming inherent a number of companies today are looking at more futuristic consolidated solutions. Canon’s CBS will create breakthrough architecture for imaging requirements,” added Dr. Alok Bharadwaj.

The launch of this new division marks Canon’s foray into outsourcing, enabling companies to leverage Canon’s expertise in managing processes like mailroom operations and document digitization and management as a service.

Canon’s entry into this market is a reflection of the changing nature of the office technology market and the increasing importance placed on effective design and management of critical business processes and related workflow by growing Indian companies. While critical to the smooth running of the business, these processes and workflow can be further optimized and managed through outsourcing to trusted partners like Canon Business Services.

Canon has already added four leading organizations from Pharmaceutical, BFSI, and Life Sciences to its client list for the new services and aims to add 100 clients by end 2015.

Canon’s OIS division focuses on offering unparalleled document management solutions to the large enterprise, SME and government sectors. The division witnessed a year-on-year growth of 8% in 2013. Canon’s managed document services (MDS) represent approximately 25% of the OIS division’s business returns. Managed print services’ contracts are expected to represent 40% of revenues by end of 2014. Canon MDS is currently managing end-to-end printing infrastructure of 100 large customers in India.

Canon India, a 100% subsidiary of Canon Singapore Pvt. Ltd., has achieved a revenue of Rs. 1910 crore in 2013, a 3% growth over 2012. Canon focuses on multiple market segments of consumer, SME, B2B, Government & Commercial. Canon’s product portfolio ranges from copier MFDs, fax-machines, printers, scanners, All-in-ones, digital cameras, DSLR, Cinematic imaging products, camcorders, cable ID printers to card printers.

Set up in 1997, Canon has offices in 10 cities and warehouses in 13 cities across India. Canon has approximately 500 primary channel partners, 14 National Retail Chain partners, and over 6000 secondary retail points. Canon has over 108 own retail stores called the Canon Image Square across 56 cities in the country.


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