Google Partners B2X to Provide Customer Care for Pixel Phone

8th November 2017 | By Mouseworld Now Correspondent |

google-logoNew Delhi – November 8, 2017 – B2X, a leading provider of customer care services for smart mobile and consumer IoT devices, said today that it has been certified as the exclusive “Google Authorized Service Partner” for India — one of Google’s key markets worldwide.

Together, B2X and Google will roll out an innovative service offering for people using Pixel, a phone by Google. People who need help with their Pixel phone will benefit from a completely new and highly convenient service on their doorsteps. Certified B2X service experts will diagnose device related issues in people’s homes and provide immediate help. The new customer care solution is integral to Google’s commitment to provide customers with the best Pixel experience.

Pixel owners need to contact Google’s call center and will be seamlessly transferred to B2X. After a first remote diagnosis on the phone, a B2X technician will make an appointment with the customer and have all required tools and parts at hand. If the customer prefers to send in the device for service, a logistics courier will pick up the smartphone and return it after repair.

In order to minimize any inconvenience during the repair process, B2X and Google will provide a loaner device to the customer while their phone is being tended to. Alternatively, customers can walk into any walk-in service center operated by B2X located across India. All B2X walk-in service centers will be certified for providing customer care for Pixel devices.

“We are extremely excited to help Google provide premium service for people using Pixel in India. India is a vibrant mobile market and people love the Google brand. We will make sure that we exceed their expectations and deliver seamless and fast service and support for any question people may have around their smartphones,” says Maximilian Grabmayr, CEO of B2X India.

“It’s a great honor for us to start our new partnership with Google in India. India is the second largest and fastest growing smartphone market in the world and we are very happy that Google has selected B2X as the exclusive service provider. Together, we will deliver one of the most advanced customer care offerings in the market,” says Rainer Koppitz, Chief Executive Officer of B2X.

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