IBM to manage Airtel’s infrastructure and application services

12th April 2014 | By Mouseworld Now Correspondent | Comments Off

IBM-LogoNew Delhi, India, 12 Apr, 2014: Bharti Airtel , a leading telecommunications services provider, and IBM have signed a new agreement to manage Airtel’s infrastructure and application services in India over the next five years. This agreement builds on the 10 year relationship between the two organizations which has driven the co-creation of industry leading telco solutions and customer-centric services.

 

The agreement is based on Airtel’s new IT vision that defines the next generation of services for its ever-growing customer base and to offer best in class services to its customers through solutions leveraging cutting edge technology. As part of the new vision, Airtel is also building in-house capabilities and a strong partner eco-system, and has selected IBM to manage the IT infrastructure and applications for its operations in India.

 

The new model offers Airtel greater flexibility to scale services and adapt in real-time to changing market dynamics and offer a differentiated customer experience leveraging IBM’s industry solutions and global experience.

 

Gopal Vittal, MD & CEO, Bharti Airtel (India & South Asia) said, “As we embark on the next phase of Airtel’s growth journey, I am confident that the agreement with IBM will help us offer innovative and cutting edge products and services to our customers, enabling us achieve our vision of being the most loved brand.”

 

Vanitha Narayanan, Managing Director, IBM India, said, “In the last decade, Bharti’s customer base has increased from a few million to over 285 million. Airtel partnered with IBM to drive this growth, by using technology to respond with intuitive offers for customers, managing service delivery, and improving organizational efficiency. This pioneering partnership will continue to bring innovation to Airtel’s customers, which is the foundation for long term strategy.”

 

Airtel and IBM also have partnerships for IT infrastructure and services across Airtel’s international operations spanning 19 countries including Africa, Sri Lanka and Bangladesh.

 

Bharti Airtel has operations in 20 countries across Asia and Africa and is headquartered in New Delhi, India. It comes under the top 4 mobile service providers globally in terms of subscribers.

Tags: , , , , ,

Comments are closed.


Mouseworldnow Videos
  • r chandrashekhar president nasscom
  • Anant Maheshwari, President, Microsoft India
  • Suresh_Vaswani-220 by 220

Channel News

  • Rashi Peripherals Conducts Multi-City Enterprise Partner Meet more...
  • Second Edition of Annual 4.5G & 5G Innovation Summit concludes on a successful note more...
  • Wydr launches India Wholesale E-Fair more...
  • Snapdeal clocks record 3x growth in Kids Category more...
  • Paytm ensures 100% security for users’ identity in Money transfers more...
Subscribe via email

Enter your email address:

Follow us on Facebook
QUESTION HOUR
What does the mouse ask?

Will the spurt in online video advertisement steal the twinkle from the TV ad platform?

View Results

Loading ... Loading ...
Newsletter Registration