Newgen Software in Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks
New Delhi, India, 9th Nov, 2016: Newgen Software, a leading provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management solutions, today announced that they have been positioned as a challenger in the 2016 Gartner Magic Quadrant for the BPM-Platform-Based Case Management Frameworks.
Diwakar Nigam, MD & CEO – Newgen Software, said, “We strongly believe that this achievement of ours clearly highlights and validates the unique proficiency we provide to service supreme and high class offerings across industry verticals such as Commercial & Retail Banking, Insurance, Shared Services, Government, Healthcare, Pharma, Legal and Telecom sectors. We have long had excellent capabilities in managing content-centric cases which helps us to further enhance product capabilities addressing multiple case management styles. We have already been acknowledged as Challengers in the present quadrant and look forward to gain leadership position in the space in near future.”
Newgen offers more than 150 industry-specific and cross-industry solution frameworks, some of which are case-centric. Out-of-the-box solution frameworks support rapid deployments of OmniFlow iBPS for case management. These frameworks include solution accelerators for loan origination, customer onboarding, service request management, correspondence management, and legal case management. Newgen’s partners offer several industry and cross-industry case management solutions to help customers shorten their time to solution.
Newgen has been managing content-centric cases, including the ability to capture and store unstructured content. Its products have better capabilities in content data capture and output management, with robust content capture functions from multiple sources, including mobile capture and integrated output management for outbound content such as correspondence and reports. Newgen’s customers report good satisfaction overall with its product support, licensing model and pricing.