ManageEngine Desktop Central Integrates with Zendesk Inc.

10th November 2017 | By Mouseworld Now Correspondent |

ManageEngine-logoChennai, India, November 10, 2017 — ManageEngine, the real-time IT management company, today said it has integrated its endpoint management application, Desktop Central, with Zendesk’s help desk platform, Zendesk Support. Available immediately, this integration will assist users of Zendesk, a leading provider of help desk software, to seamlessly resolve their IT issues and perform system management tasks — all from the same console.

The Desktop Central-Zendesk integration fills the gaps found in help desks by improving their overall visibility and control as well as reducing service restoration times. IT support staff tend to spend a lot of time tackling service requests and trouble tickets for hardware and software assets. Being able to manage assets and troubleshoot remotely will allow Zendesk users to concentrate on resolving issues faster.

“Our integration with Zendesk will further improve the ITSM ecosystem and provide users with better tools to reduce their ticket turnaround time,” said Mathivanan Venkatachalam, Director of Product Management at ManageEngine. “With the growing number of help desk tools being adopted today, it’s imperative that we give technicians the means to manage endpoints from one platform.”

Desktop Central automates regular desktop management routines like installing patches, distributing software, etc. The Desktop Central-Zendesk integration comes with an entire gamut of enterprise IT management features that save time and boost productivity for Zendesk users, empowering them to improve customer engagement. With this integration, Zendesk users can Deploy software directly from software request tickets
Take control of computers remotely for quick troubleshooting;Keep their network safe with automated patch management;Manage inventory, organize licenses, and track software and hardware assets; and perform system management tasks remotely, including shutting down and waking up remote machines

In addition to Zendesk, Desktop Central integrates with three other help desk tools: ServiceNow, ServiceDesk Plus and Spiceworks.

Availability

The Desktop Central-Zendesk integration is available immediately as a free app, which existing Desktop Central users may download from the Zendesk Apps Directory.

Tags: , , , , , , ,

Leave your comment

IMPORTANT! To be able to proceed, you need to solve the following simple math

What is 9 + 12 ?
Please leave these two fields as-is:

Mouseworldnow Videos
  • r chandrashekhar president nasscom
  • Anant Maheshwari, President, Microsoft India
  • Suresh_Vaswani-220 by 220

Channel News

  • Rashi Peripherals Conducts Multi-City Enterprise Partner Meet more...
  • Second Edition of Annual 4.5G & 5G Innovation Summit concludes on a successful note more...
  • Wydr launches India Wholesale E-Fair more...
  • Snapdeal clocks record 3x growth in Kids Category more...
  • Paytm ensures 100% security for users’ identity in Money transfers more...
Subscribe via email

Enter your email address:

Follow us on Facebook
QUESTION HOUR
What does the mouse ask?

Will the spurt in online video advertisement steal the twinkle from the TV ad platform?

View Results

Loading ... Loading ...
Newsletter Registration