Cold call support scam roll on, warns ESET

29th May 2013 | By Mouseworld Now Correspondent |

Mumbai, India, May 29, 2013: ESET, a provider of security solutions for businesses and consumers, warns against the cold call support scams which have been growing increasingly. These calls sound like extending their services to resolve the problems on ones system and end up fracturing the system. Through cold calling and addressing themselves as representatives of well-known companies, they try to convince the customers that they have detected viruses or other malware on their system and they would like to remotely access their systems to solve the problem.

Scammers will give a call to any well-known company in the heavy Indian accent (Yes, our research shows few of them from Kolkata, all over the world) asking for paid support so that they can access the companies details through team viewer or any such software.

Much of these processes will be found out by Event Viewer and Prefetch that there are problems on customers Windows PC that need addressing. Scammers are also using a new trick along the same lines, but not seen used before, using the system utility MSCONFIG. The following graphic shows the sort of result that can be seen under the services tab.

Support call is legal

Scammers also attempt to combine the use of unequivocal malware (a program that combines fake AV functionality with a basic screen locking capability) with support scamming, by driving the victim to contact a ‘helpline’. Once the victim makes the call, the con is much the same as in the cold-calling scams, but now the scammer can say that the victim called asking for the service, thus sidestepping legal countermeasures based on legislation that proscribes unsolicited cold-calling. Whether this lateral arabesque would stand up to close judicial scrutiny remains to be seen, but it’s clear that someone is putting some serious effort into prolonging the scam’s lifecycle.

In few cases of call centre scam, the spammer log into your PC and install Microsoft Office using a keygen to sidestep Microsoft’s licensing process, but it does suggest both, an alternative  support (black) market and an alternative solicitation approach – “Itman Kool2″ looks for customers using SMS spam and a Yahoo mail account. It’s consistent with the new ‘you called us, we didn’t call you’ approach, and it’s consistent with the common support scammer practice of charging for installing an evaluation version of security software, having a possible connection with scams.

Tags: , , , , , , ,

Leave your comment

IMPORTANT! To be able to proceed, you need to solve the following simple math

What is 6 + 3 ?
Please leave these two fields as-is:

Mouseworldnow Videos
  • r chandrashekhar president nasscom
  • Anant Maheshwari, President, Microsoft India
  • Suresh_Vaswani-220 by 220

Channel News

  • Cloudera Awards Top APAC Partners at annual Partner Summit more...
  • Rashi Peripherals Bags Indywood IT Excellence Award more...
  • Rashi Peripherals Conducts Multi-City Enterprise Partner Meet more...
  • Second Edition of Annual 4.5G & 5G Innovation Summit concludes on a successful note more...
  • Wydr launches India Wholesale E-Fair more...
Subscribe via email

Enter your email address:

Follow us on Facebook
QUESTION HOUR
What does the mouse ask?

Will the spurt in online video advertisement steal the twinkle from the TV ad platform?

View Results

Loading ... Loading ...
Newsletter Registration